Privacy Policy
Last Updated: 2 December 2025
1. Introduction
This Privacy Policy describes how Lithe Pilates & Yoga Studio ("Lithe Studio", "we", "us", "our") collects, uses, and protects your personal information when you visit or use lithestudio.jo, book classes, make purchases, or otherwise interact with our Services.
2. Information We Collect
2.1 Information You Provide Directly
- Name and contact details (e.g. email address, phone number);
- Account details (if you create an account), including login information and preferences;
- Booking and purchase information (e.g. classes, packages, payment method used via our payment provider);
- Any information you provide via forms, surveys, or when contacting us (e.g. health notes, feedback, or inquiries).
2.2 Automatically Collected Information
- IP address and approximate location;
- Browser type and version, device type, operating system;
- Pages visited, time and date of visit, time spent on pages;
- Cookies and similar tracking technologies to remember your preferences and improve the Website.
3. Use of Your Information
We may use your information for the following purposes:
- To process bookings, payments, and provide the Services you request;
- To manage your account and provide customer support;
- To send booking confirmations, reminders, and important service updates;
- To send you marketing or promotional communications (if you have opted in), which you can opt out of at any time;
- To improve our Website, classes, and overall customer experience (analytics and statistics);
- To help detect, prevent, or address fraud, security, or technical issues;
- To comply with legal obligations and enforce our Terms & Conditions.
4. Payment Information
We use secure third-party payment processors, including Amazon Payment Services, to handle payment transactions. Your card details are provided directly to the payment processor over an encrypted connection and are not stored on our servers.
The use of your payment information is governed by the respective payment provider's privacy policy.
5. Cookies & Tracking Technologies
We may use cookies and similar technologies to enhance your experience on the Website, such as remembering your preferences and understanding how you interact with our content.
You can control cookies through your browser settings; however, disabling cookies may affect certain features or functionality of the Website.
6. Sharing & Disclosure of Information
We do not sell or rent your personal information to third parties. We may share your data:
- With payment processors and financial institutions for the purpose of processing payments;
- With service providers that help us operate the Website or deliver our Services (e.g. scheduling software, email service providers), who are contractually obligated to protect your information;
- With authorities or third parties if required by law, court order, or to protect our legal rights, users, or the public.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
8. Data Retention
We retain your personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of data and our legal obligations.
9. Your Rights & Choices
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Request correction or updating of inaccurate or incomplete information;
- Request deletion of your personal data, where legally permissible;
- Object to or restrict certain processing of your information;
- Withdraw consent where our processing is based on your consent.
To exercise any of these rights or for questions regarding your data, please contact us at hello@lithestudio.jo.
10. Third-Party Websites
The Website may contain links to third-party sites or services that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
11. Children's Privacy
Our Website and Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Website after such changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: hello@lithestudio.jo
- Phone: +962 79 170 0008